Notice of Privacy Practices

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

• Get a copy of your record - You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or summary, usually within 30 days, and may charge a reasonable, cost-based fee.
• Ask us to correct your record - You can ask us to correct information you think is incorrect or incomplete. We may say no, but we will tell you why in writing within 60 days.
• Request confidential communications - You can ask us to contact you in a specific way or at a different address. We will say yes to all reasonable requests.
• Ask us to limit what we use or share - You can ask us not to use or share certain information. We are not required to agree. If you pay out-of-pocket in full for an item, you can ask us not to share that information with a health insurer, and we will say yes unless a law requires otherwise.
• Get a list of those we have shared with - You can ask for an accounting of disclosures for the six years prior to your request, with certain exceptions. One per year is free.
• Get a copy of this notice - You can ask for a paper copy at any time, and we will provide it promptly.
• Choose someone to act for you - A person with medical power of attorney or legal guardianship can exercise your rights and make choices about your information.
• File a complaint if you feel your rights are violated - You can complain by contacting us, or by contacting the U.S. Department of Health and Human Services Office for Civil Rights (200 Independence Avenue SW, Washington, D.C. 20201; 1-877-696-6775; www.hhs.gov/ocr/privacy/hipaa/complaints/). We will not retaliate against you for filing a complaint.

Your Choices

For certain information, you can tell us your choices about what we share. If you have a clear preference, talk to us and we will follow your instructions.

• You have both the right and choice to tell us to share information with family, friends, or others involved in your care; share information in a disaster relief situation; or contact you for fundraising efforts.
• If you are not able to tell us your preference, we may share information if we believe it is in your best interest, or when needed to lessen a serious and imminent threat to health or safety.
• We never share your information without your written permission for marketing purposes, the sale of your information, or most sharing of psychotherapy notes.

Our Uses and Disclosures

We typically use or share your health information in the following ways.

• To treat you - We can use your information and share it with other professionals who are treating you.
• To run our organization - We can use and share your information to operate our business, improve your care, and contact you when necessary.
• To bill for services - We can use and share your information to bill and obtain payment.
• We are also allowed or required to share your information in other ways that contribute to the public good - including public health and safety, research, complying with the law, organ and tissue donation, working with a medical examiner or funeral director, addressing workers' compensation and law enforcement requests, and responding to lawsuits and legal actions. We must meet conditions in the law before sharing for these purposes.

Our Responsibilities

What we are required to do.

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing - and you may change your mind at any time.

Information We Collect

When you contact us, place an order, or use our website, we may collect the following types of personal information.

• Contact information such as your name, mailing address, email address, and phone number, including mobile numbers you choose to share with us.
• Health information you provide so we can supply you with appropriate products, such as the items you need, prescriptions on file, and your provider's contact information.
• Payment information needed to complete a self-pay order, processed through secure payment systems.
• Limited technical information about your visit to our website (such as IP address and browser type), collected through standard web analytics and used to operate the site.

How We Use Your Information

We use the information you provide for limited, clearly defined purposes.

• To process and deliver your orders, including coordinating prescriptions with your provider.
• To respond to your questions, complaints, and requests for service.
• To send order confirmations, delivery notifications, prescription requests, appointment reminders, customer-care updates, and account notifications by phone, email, or SMS where you have opted in.
• To operate our business and improve our services, including limited analytics about how the website is used.
• To meet legal, regulatory, and accreditation obligations that apply to a durable medical equipment supplier.

Who We Share Your Information With

We share your information only as necessary to provide you with service or as permitted by law.

• With healthcare providers and pharmacies as needed to coordinate prescriptions, orders, and follow-up.
• With shipping carriers and wholesale suppliers solely to fulfill and deliver your orders.
• With service providers (such as payment processors and our website host) that act on our behalf and are bound by confidentiality obligations.
• With government agencies, accreditation organizations, or other parties when required by law or to address a legitimate request.
• SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell your personal information.

SMS / Text Messaging

If you provide a mobile number and opt in to receive text messages from us, the following applies to your SMS consent.

• We send SMS messages only for purposes you have opted in to, which may include order confirmations, delivery notifications, prescription requests, appointment reminders, customer-care updates, and account notifications.
• Message frequency may vary. Message and data rates may apply.
• You can opt out at any time by replying STOP to any message. For assistance, reply HELP or visit our website at https://elevationdmesupply.com.
• SMS consent is not shared with third parties or affiliates for marketing purposes.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.